Client Experience Manager at Hermès

Lead the Canadian strategy for client relationships as the Client Experience Manager at Hermès. Focus on delivering emotionally engaging interactions and managing CRM initiatives in a dynamic retail environment.
In this senior role, you will define and execute client strategies that align with Hermès' brand values. Experience managing client relationships, overseeing unique events, and collaborating with cross-functional teams will be critical. Your efforts will directly impact the overall client experience and business success.
Key Responsibilities:
• Develop cross-functional client strategies that enhance brand objectives
• Manage unique client events and partnerships across departments
• Analyze KPIs and data to maintain superior service quality
• Implement a Client Engagement Model for personalized outreach
• Oversee the launch of new client-centric services in-store and online
Requirements:
• 8+ years’ experience in a retail environment
• Fluent in En...