Client Experience Agent (CST/MST)

(solidcore) is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission‑driven, and puts people first, with a knack for creative problem‑solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of (solidcore), handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience.

Responsibilities

• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms
• Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first‑call resolution whenever possible
• Monitor and...