Client Expansion Strategist

Overview

The Client Expansion Strategist is responsible for growing headcount through back orders and replacement conversions from existing clients, using disciplined account intelligence and timing-based outreach. This role does not provide day-to-day support. Instead, it focuses on:

• Identifying the client’s “next reasonable hire” based on workload and business signals
• Running a structured recovery motion for at-risk and cancelling contracts to protect revenue and headcount where possible

This role is designed for a market with natural churn: success is measured by net headcount contribution and recovered runway, not perfect retention.

What Success Looks Like (12 months)

• Back orders become a repeatable motion (not ad hoc)
• Replacement demand is converted faster and more consistently
• At-risk/cancelling clients receive structured outreach and recovery offers
• Clear visibility exists across ac...