Client Engagement Support

Position Title: Client Engagement Support

Work Set Up: On-site

Schedule: 8:00 PM - 5:00 AM PHT

Responsibilities

• Provide service and operational support for assigned programs
• Maintain pricing spreadsheets and coordinate with creative and support teams
• Assist with web, art, and inventory tasks, including product uploads and proofing
• Manage product samples, orders, and follow-ups to meet production schedules
• Set up new customer records, budget uploads, and online accounts
• Communicate with customers on backorders, substitutions, and order tracking
• Collaborate with vendors, the Distribution Center, and sales partners to ensure timely product delivery
• Perform clerical duties, data gathering, and customized reporting
• Provide coverage for the Sr. Customer Engagement Specialist as needed
• Utilize tools for sales analysis and branding comp...