About the Role
Overview:
The Managed Services Operations Manager is responsible for the end-to-end operational performance of a managed services contract. This role ensures contractual commitments are met or exceeded while driving continuous improvement, strong client partnerships, and consistent service excellence across all operational activities.
What You’ll Do:
Lead all aspects of managed services operations, ensuring SLAs and KPIs are met or exceeded
Own customer P&L, contract amendments, governance cadence, and continuous improvement initiatives
Partner with internal teams and subcontractors to ensure clear understanding of client requirements
Build and maintain strong, trusted client relationships and provide day-to-day operational guidance
Oversee business-as-usual activities including install base accuracy, hardware and consumables ...
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