full-time
Client Care Ops Analyst (Business/Digital Transformation)
Posted by Visa • Pasay, Metro Manila, Philippines
About the Role
Job Description
Position Overview:
We're looking for a proactive and strategic Channel Strategy Analyst to join our Visa Client Care Operations team. You'll develop and optimize channel strategies, ensuring they align with our clients' needs.
Key Responsibilities:
- Technical Skills:
- Use analytical and data tools such as Excel, SQL, Python, and Jupiter Notebooks to collect, clean, analyze, and visualize data.
- Leverage modern BI tools (e.g., Tableau, Power BI) to create clear dashboards and insights for stakeholders.
- Utilize platforms such as Genesis Cloud and Microsoft Dynamics (CRM) to extract operational data, analyze customer interaction patterns, and identify opportunities for workflow improvements and automation.
- Work with cloud data platforms such as Snowflake or Big Query to query, manage, and integrate large datasets.
- Apply AI ...
Ready to Apply?
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