Client Care Consultant (Industrial Engineer / Process Improvement)

We are seeking a results-driven Industrial Engineer to analyze, design, and optimize client service processes in order to enhance client satisfaction, efficiency, and quality. This role will focus on mapping and evaluating existing workflows, designing improved future-state processes, and implementing data-driven strategies to streamline operations. The successful candidate will collaborate with cross-functional teams to ensure continuous improvement in alignment with organizational goals. 

Key Responsibilities:

• Analyzes client service workflows (including processes, systems, inputs, and client sentiment) to identify inefficiencies and improvement opportunities.
• Create detailed process maps for existing (“as-is”) processes and develop optimized future state (“to-be”) process maps.
• Leverage an archetype framework to recommend optimized client journeys across multiple support functions.
• Develop and imp...