Client Care Associate, Client Resolution

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations.

Responsibilities:

• This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.
• Manage activities, requests, and inquiries for support and information thru various case management tools which include but is not limited to emails, chat, calls, etc.
• Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed.
• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.
• Deliver consistent high-quality work to ensure an excel...