Client Care Associate

Job Summary
Strategy

• Provide personalised client service of the highest level
• Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
• To introduce and educate the customer of the self service/automated banking channels and help them use the services extensively
• Maintain prescribed quality levels and to convey right information to the customers and avoid mis-selling and complaints
• Building positive rapport with different types of clients over the phone
• Take appropriate actions to effectively control a phone call
• Apply the proper phone etiquette to satisfy various client situations

Business

• Educating client about the products and service offered
• Probed & identify financial needs on service calls and pitch relevant solutions in line with client charter.
• Ensure that S2S offer is pitched on at least 70...