Client Care Analyst

Global Client Resolution (GCR) – Analyst works with issuers, acquirers, processors, merchants, fintechs, and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information, and operations. This includes day-to-day operations and product support, internal client support, and customer performance reporting using Visa tools.

The Role:

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations. 

Key Responsibilities:

• Manage various business processes involved in addressing and resolving client inquiries through multiple support channels including chat, phone calls, and emails.
• Oversee activities and support implementation processes for digital initiatives, ensuring operational issues are resolved for Visa’s globa...