Clerical Associate for SecurTek Support

Build your career with SaskTel as a Clerical Associate focused on SecurTek Tech Support. Provide solutions for alarm system issues while enhancing customer relations in Yorkton, SK.
This role entails responding to dealer and customer inquiries about alarm systems, diagnosing issues and following best practices to ensure timely resolutions. You will be critical in documenting technical interactions and enhancing service processes while potentially conducting training and evaluations of new tech services. Your expertise in troubleshooting and customer service will lead to greater operational effectiveness.
Key Responsibilities:
• Address all technical queries about alarm systems
• Analyze and resolve installation-related issues
• Conduct data entry for service and customer updates
• Document troubleshooting actions and testing
• Confirm alarm response protocols with customers
Requirements:
• Completion of two relevant post-secondary classes or two years of tech...