About the Role
- 8+ years of experience in Cisco UCCE environment.
- Deep hands-on expertise with CUCM, CVP, ICM, PGs, Finesse, CTI OS, and Gateways.
- Strong experience in UCCE scripting (ICM Script Editor), dial plan management, survivability, and SIP/RTP troubleshooting.
- Knowledge of call flow architecture, IVR, VXML gateways, SIP trunking.
- Familiar with tools: RTMT, CVP Ops Console, Unified System CLI, Wireshark, SNMP monitoring tools.
- Cisco certifications preferred: CCNP Collaboration, CCIE Collaboration, or equivalent.
- Familiar with cloud/hybrid CC models (e.g., Webex CC, AWS Connect) is a plus.
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