Cieri- Client/Agent Concierge Services

About the Role

As a Concierge Agent, you will be the primary point of contact for Swiggys premium customers, delivering bespoke support across travel, entertainment, and lifestyle requests. You are expected to provide high-touch, personalized service and proactively find creative solutions, especially when standard operating procedures (SOPs) do not address a customers unique requirement.

Key Responsibilities

• Provide end-to-end concierge support including international and domestic travel bookings (flights, hotels, transport), entertainment and event reservations, and personalized lifestyle services such as itinerary planning.
• Handle customer inquiries and requests promptly and accurately via phone, email, or chat, maintaining a courteous and professional demeanor.
• Think out of the box and evangelize solutions when customer needs fall outside existing SOPs, ensuring customer delight even in ambiguous situations...