CIBC Manager Client Advice – Kelowna

Elevate client experiences as a Manager of Client Advice at CIBC's Kelowna banking centre. Lead a dedicated team focused on exceptional client service and financial solutions.
In this full-time role with CIBC, you'll oversee the Personal and Business Banking team, coaching client service and financial professionals. Your goal is to deepen client relationships while promoting a collaborative 'One Team' approach. With a focus on flexibility, you may be required to work at multiple banking centres during various hours to best serve client needs.
Key Responsibilities:
• Inspire and coach a team towards exceptional client service
• Manage client complaints and escalate as necessary
• Collaborate with banking centre leadership on performance metrics
• Advocate CIBC's values and community engagement
• Empower clients to utilize self-service options
Requirements:
• Proven leadership and coaching experience
• Current Mutual Funds License and good standing
• Stro...