CHO - Nilgris

Microsoft Word - CHO JD (1)

Cluster Head Operations

A. Organization Context

Position Title: Cluster Head Operations

Employee Name: Designation:

Department: Branch Operations Location: Branch

Reports to: Head – Branch Operations Reported by: --

B. Job Objective

Guide, train & handhold branch staff including staff handling branch operations to ensure execution of the processes in compliance with regulations & policies of regulatory bodies & the Bank.

C. Primary responsibilities

Strategic and planning

Enable operational staff to ensure highest customer satisfaction through cent percent compliance with processes.

Functional

Act as a single point contact for the branches to support them in operational activities Coordinate with Cluster Heads, Branch Heads for the smooth functioning Bank’s operations and business. Conduct process adherence check based on stand...