Chief Operating Officer

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Overview

Work closely with the CEO and Board to develop and execute business strategies and growth plans. Translate company strategy into actionable operational plans. Drive expansion initiatives including new outlets, franchise development and operational scalability and efficiency.

Operational Excellence

Oversee nationwide outlet operations (company-owned and franchise). Ensure consistency of service quality, operational standards and customer experience. Continuously improve operational systems, processes and SOPs. Monitor KPIs and implement corrective actions to achieve performance targets.

Financial & Performance Management

Manage operational budgets and cost controls. Improve profitability through productivity, efficiency and process optimization. Analyze performance reports and recommend improvements. Ensure strong governance and compliance across operations. Lead and develop H...