Chief Operating Officer

Cleanpro Laundry Holdings – Puchong New Village

Operational Excellence

Oversee nationwide outlet operations (company-owned and franchise).

Ensure consistency of service quality, operational standards and customer experience.

Continuously improve operational systems, processes and SOPs.

Monitor KPIs and implement corrective actions to achieve performance targets.

Financial & Performance Management

Manage operational budgets and cost controls.

Improve profitability through productivity, efficiency and process optimization.

Analyze performance reports and recommend improvements.

Ensure strong governance and compliance across operations.

Lead and develop HODs, managers and operational teams.

Build strong leadership culture and accountability across the organization.

Support talent development, succession planning and performance management.

Customer & Brand Experience ...