Chat Support Specialist

Job description For Chat Support Specialist (Non-Voice, Backend)
Location: Viman Nagar, Pune
Shift: Night Shift (6 PM 3 AM)
Work Mode: Work From Office Only (No Cab Services)
Experience: Fresher to 1 Year
Job Overview:
We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats, order-related queries, and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.
Key Responsibilities:
Respond to customer queries via chat and email in a polite, professional manner.
Process and update order details in internal systems accurately.
Handle customer complaints and resolve order or delivery issues.
Coordinate with internal teams like logistics or vendor management.
Maintain service quality and meet defined performance metrics...