About the Role
Key Responsibilities
- Respond to customer inquiries via live chat
- Provide accurate information about products/services
- Resolve customer issues promptly and professionally
- Maintain records of customer interactions
- Escalate complex issues to the relevant team
Requirements
- Bachelor’s degree in any discipline
- 0-2 years of customer support experience (freshers can apply)
- Excellent written communication skills
- Basic knowledge of customer support tools or CRM systems
- Strong problem-solving and multitasking abilities
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