About the Role
The Role:
Company: Total Shape
Location: Remote
Monthly Salary: $1,200 – $1,500 (USD), depending on experience
Role Overview:
We’re looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.
Key Responsibilities:
- Respond to customer inquiries via live chat, email, and messaging platforms promptly.
- Provide accurate information about our products, services, and policies.
- Assist customers with troubleshooting issues and resolving concerns.
- Maintain a professional, empathetic, and customer-focused tone at all times.
- Escalate complex issues to the appropriate department when necessary.
- Keep records of customer interactions and feedb...
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