Chat Assistant - Hotel Reservation - Weekends Off

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries. If you have at least 6 months of BPO or customer service experience and are a high school graduate, this is a great opportunity to grow your career while enjoying a Monday to Friday schedule with weekends off.

Key Responsibilities

• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.

Qualifications

• High school graduate (K-12 or Old Curriculum).