About the Role
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5 KEY PROCESSES TO COVER
Technical support to OE/RT customers and to M&S teams, including technical and product given trainings, promoting and optimizing the benefits of our products and services towards customers, to maximize technical added value and risk reduction.
CLAIM MANAGEMENT:
Contributing to the resolution of customer dissatisfaction in the spirit of customer centricity and company protection. Addressing all product liability aspects in coordination with the local Technical Correspondent.
MARKET SURVEILLANCE:
Monitoring and reporting of our product and service performances: weak signals for potential alerts, comparison with competitor offers, copycats and new market trends.
Deploying corrective actions and market interventions: product risk management.
CAPTURE USAGE:
Capture of usage conditions and linked perfo...
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