Center Supervisor-FT-Perm- Kitchener

Position Description & Qualifications

Purpose of the Job

• Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
• Responsible to meet the Project Agreement KPIs at the DEC level.

Primary Duties and Responsibilities

• Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
• Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
• Serve as a liaison between the DriveTest Centre, other offices and outside agencies for the di...