(Cen) Workflows Analyst

**Main Responsibilities**:
- Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform
- Provide technical support on operating services
- Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
- Ensure development standards and guidelines are followed
- Have a deep understanding in ServiceNow’s functionalities and modules and keep up to date in new released functionalities
**Position Challenges**:
- Learning and understanding of digitization requirements
- Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
- Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements
- Instill a continuous improvement mindset
- Chall...