Full-time

CCaaS Solution Architect — Telephony & IVR Design

Posted by CGI • Toronto, ON, Canada

📍 Toronto, ON 🕒 February 18, 2026

About the Role

A global IT service provider is looking for a Solution Designer for their Contact Center & Telephony team. The role involves designing technical solutions, ensuring integration with various systems, and collaborating with stakeholders. Ideal candidates will have a Bachelor's degree and 5–8 years of experience in solution design within contact centers. This hybrid position requires working onsite at least 2 days a week in downtown Toronto.
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