CCaaS Program & Strategy Director

The CCaaS Program & Strategy Director is a high-impact, enterprise-focused role responsible for defining and executing the strategy, transformation roadmap, and governance of Contact Center as a Service (CCaaS) and Unified Communications (UC) platforms across the organization. This role ensures that CX technology investments and transformation initiatives deliver business growth, operational efficiency, margin optimization, and superior customer experience.
Operating at the intersection of technology, commercial strategy, and operations, the CCaaS Strategist provides executive guidance, strategic oversight, and transformation of accountability across multiple client portfolios and global regions. The role influences executive decision-making, sets global standards, and drives enterprise-wide adoption of modern, cloud-native CX architectures, including AI-enabled platforms and workforce engagement technologies.
Duties and Responsibilities:
Enterprise CCaaS Strategy & Transforma...