Case/Ticketing Support Level 2

Service Desk Agent 2
Location: Manila / Cebu
Shift: Day shift, Mon-Fri
Arrangement: Onsite
Unlock your potential
Service Desk II plays a vital role in delivering a seamless and positive experience for TOA Global's employees and clients. Specializing in case management, they provide timely support for inquiries and requests, offer clear guidance on company processes and policies, and efficiently resolve a wide range of issues.
They are also responsible for staffing the TOA Live Chat channel, delivering real-time assistance to customers as needed.
With proactive problem-solving and a commitment to exceptional service, Service Desk II agents enhance customer satisfaction and ensure every interaction is handled with professionalism and care.
Responsibilities
+ Collaborate with cross-functional teams to address complex cases with multiple tasks or dependencies.
+ Effectively manage complex cases by utilizing case management systems and tools to track, prioritiz...