Case Manager, Health Services

Purpose of position: Manage disabilities, medical accommodations, medical related absences/leaves as they apply to all employee groups.

Key responsibilities

• Demonstrated competency in Disability Case Management.
• Complex case management — ability to prioritize case load.
• Proficiency in handling psychological claims.
• Implement professional case management strategies including return to work programs, injury prevention, and education/counseling.
• Capable of managing mixed case load of occupational and non-occupational injuries/illnesses.
• Liaise with health care providers, insurance providers and other external providers as necessary.
• Work collaboratively with Employee Relations, Operational Managers and other internal stakeholders.
• Excellent problem-solving and negotiation skills.
• Conflict resolution.
• Knowledge of Human Resource policies and labour processes that affect and inter-rel...