Case Manager – Customer Relations

Position Description:

The selected candidate will act as a Customer Loyalty and Experience Advisor. They will play a key role in ensuring client satisfaction and retention by taking ownership of client situations or incidents that could not be resolved at the first level and by ensuring thorough follow‑up. They will also provide essential support to the existing team through their technical payroll expertise. If you are passionate about payroll management, problem‑solving, and have strong investigative skills, we want to hear from you.

Your future duties and responsibilities:

Analyze each situation by:
- conducting a technical payroll analysis to identify the root causes of client dissatisfaction;
- reviewing communications and establishing a clear timeline of events;
- collaborating with other departments (support, technical teams, team leads, managers, etc.).
- Act as the main point of contact with the client through...