Case Management Officer

Case Management Officer

We are looking for a motivated, organised and customer-focused Council Tax Case Management Officer to join our Revenues team. Salary: £25,947.47 per annum. This is an excellent opportunity for someone who enjoys problem‑solving, working accurately with complex information and delivering a high-quality service to residents.

Responsibilities

• Administration, billing and case management of Council Tax accounts.
• Ensuring decisions are made fairly, promptly and in line with legislation, policy and local procedures.
• Problem‑solving and providing accurate service to residents.

Qualifications

• Experience in council tax, business rates, benefits or similar departments in a council.
• Strong organisational and customer‑focused skills.

Benefits

• Local Government Pension Scheme with generous employer contributions.
• Annual leave 26 days p...