Care Delivery Practice Lead

The Care Delivery Practice Lead role is part of the Global Customer Care team, within the CNS S&C Market Services organisation.

As CNS S&C Care Delivery Practice Lead, you will work closely with Market Services CCL and Care Domain teams to fulfill contractual obligations while ensuring the highest customer satisfaction and readiness for growth (new projects and technologies).

You will be responsible and accountable for enabling and driving Care delivery, with high accuracy, quality, competitiveness, and cost efficiency while improving profitability for the projects within the Market.

Your responsibilities

Care Service Delivery & Performance: Oversee and deliver CNS Care services, manage all deliverables, ensure quality, prevent deviations from project performance and financials, and achieve all Care KPIs.

Customer & Contractual Fulfillment: Improve customer satisfaction by fulfilling contractual commitments, meeting SLAs, minimizing quali...