Care coordination support specialist

Care Coordination Support Specialist :: Responsibilities
Patient Call Handling & Communication
Receive and triage inbound calls from patients, caregivers, and RPM vendors
Gather patient information (symptoms, concerns, needs) and document in EHR/Care Management Platform
Implement standing orders for admitted patients
Escalate to on-call provider, 3rd party service provider, or care management team as appropriate
Ensure 100% overnight calls are answered and thoroughly documented
Remote Patient Monitoring
Monitor physiological data via remote portals for abnormal readings
Record caregiver-provided manual readings in EHR
Apply triage protocols to abnormal readings and escalate when necessary
Maintain accurate documentation of patient physiological readings
Medical Chart Review & Documentation
Review patient records for new lab values, radiology reports, and external encounters
Attach external records to patient charts
Identify suspect conditi...