Capacity Planning Manager

This position designs and drives the long-term capacity framework that aligns transaction demand, service level commitments, productivity standards, and operating budgets. Acting as a critical advisor to senior Finance and GSC leadership, the role ensures operational scalability, cost discipline, and service excellence through forward-looking workforce modeling and performance analytics.

The mandate extends beyond planning—this leader embeds data-driven decision-making into daily operations, anticipates risk, and enables sustainable optimization across Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), FP&A, Tax, and Statutory functions.

Enterprise Workforce Strategy

• Develop and govern rolling 12–18 month capacity models aligned to business growth, transitions, and transformation initiatives
• Convert volume forecasts and process complexity into optimized FTE requirements
• Design peak-load coverage strategies for critical...