Full time

Capacity Planner Specialist

Posted by Sun Life • Taguig, Metro Manila, Philippines

📍 Taguig, Metro Manila 🕒 June 23, 2026

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About the Role

Job Description
 :Responsible for understanding business processes in order to research, analyze, interpret and advise managers on findings of analysis around the chat volume and staffing of the CCC.
Perform calculations and develop forecasts (short term, long term) to formulate responses/recommendations to specific queries from the CCC leaders.
Support regular re-forecast efforts by utilizing budget forecast and details received in regards to additional impacts through the year.
Track and maintain staff movement, chat volume, AHT, forecast assumptions vs actual chat volume.
Support Vacation bid process, training efforts and other events to be planned.
Provide Project Teams with process recommendations and workload/staffing forecasts, as required to support changes.
Execute and distribute supporting models and analysis.
Ensure models meet the requirements of partners and provide recommendations to leadership on the direc...
                

Job Details

Location Taguig, Metro Manila
Job Type Full time
Category Business Operations Specialists
Posted June 23, 2026
Deadline August 02, 2026

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