Capacity Planner

Join the Aventus Team
We are Aventus — a boutique customer experience BPO based in Charleston, South Carolina, with over a decade of delivering exceptional omnichannel support to 100+ valued clients and partners in the e-commerce space.

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We're looking for a detail-oriented and analytical Capacity Planner to support our workforce strategy and ensure staffing plans align with forecasted demand across client programs. This role plays a key part in maintaining service levels, optimizing resource utilization, and supporting operational decision-making through accurate forecasting, scheduling insights, and performance analysis. If you enjoy working with data, anticipating business needs, and turning numbers into actionable plans, this is a great opportunity to make a meaningful impact within a fast-paced, remote-first environment.

What You'll Be Doing

As a Capacity Planner, you will own the full workforce management cycle: forecastin...