Capability Specialist

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunities:

This role will be responsible for leading cross functional training projects and to execute learning strategies across current training models.

You will also be responsible for design, development and implementation of blended training solutions that build capability and support the change agenda of the business.

The ideal candidate will drive the development and implementation of customer care continuous improvement opportunities, ensuring that our contact centres deliver exceptional service and support...