Call Centre Operator

HOBAN Recruitment, in proud partnership with the NSW State Emergency Service (SES), is calling on motivated and reliable individuals to join a dynamic casual support pool for the 132 500 emergency hotline. This vital service connects the public to help during severe weather events like floods, storms, and tsunamis.

About the Role:

As a Flood and Storm Call Operator, your primary responsibility is to serve as the first point of contact for the general public during severe weather emergencies such as floods, storms, and tsunamis. You will respond to inbound calls through an emergency hotline (e.g., 132 500), assessing the nature and urgency of each situation. Your role involves gathering critical information, calmly reassuring callers, and accurately recording and escalating cases as needed. You must maintain a professional and empathetic tone, even when dealing with distressed or vulnerable individuals.

• Answer inbound calls from the public needing emergenc...