Call Centre Operator

We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records.

Key Responsibilities

Answer inbound calls and make outbound calls as required

Provide information, resolve inquiries, and handle complaints professionally

Record and update customer details in relevant systems

Follow scripts, procedures, and service standards

Escalate complex issues to appropriate departments

Meet performance and response time targets

Requirements

• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Basic computer and data entry proficiency
• Organizational and multitasking ability
• Previous customer service experience preferred

Benefits