Call Centre Operations

Position Overview:

Randstad is currently recruiting for multiple AO3 Service Officers for a role with Queensland State Government based in Ipswich. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments.

This is a time-sensitive role, applications will close by end of the day on Thursday 5th February. Click APPLY NOW to ensure you don’t miss out!

Key Responsibilities:

• Providing a high-quality customer experience, you’ll approach situations with empathy and resilience.
• Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters.
• Apply legislative knowledge to make informed decisions.
• Educate customers of policies and repayment procedures.
• Handle questions and complaints, escalating when ...