Call Centre Agent

The Call Centre Agent will serve as the first point of contact for property owners regarding service charge queries, payments, and related matters. The role involves handling inbound and outbound calls, providing accurate information, resolving customer issues, escalating complex cases, and ensuring a high level of client satisfaction.

Key Responsibilities

• Handle inbound calls from clients regarding service charge invoices, payments, arrears, and account statements.
• Make outbound calls to remind clients of due or overdue service charge payments and follow up on commitments.
• Provide clear explanations of service charge components, billing cycles, penalties, and account balances.
• Accurately log all client interactions in the system (CRM or ERP).
• Escalate unresolved queries to the relevant departments for further action.
• Share payment details with clients and guide them on proof of payment submission.
• Track and...