Call Center Supervisor

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Team Supervisors are responsible for overseeing the day-to-day activities of their team and ensuring they are performing all job tasks in accordance with TPC's standards of practice. Team Supervisors are responsible for the maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions. Supervisors are also responsible for providing training on systems and processes during initial hire and follow-on training in the areas of, but not limited to, system operation, communication, and customer service.

Position responsibilities:

• Provides the highest level of customer service by effectively super...