Call Center Representative

Join to apply for the Call Center Representative role at DIGITAL SMARTHANDS INC.

Key Responsibilities

• Answer phone calls and handle customer inquiries promptly and professionally.
• Provide clerical assistance and process various requests via telephone, letter, fax, and e‑mail.
• Promote customer retention through service recovery strategies by explaining policy benefits, provisions, and settlement options.
• Maintain accurate records of customer interactions and transactions in the Tele Memo application, including inquiries, complaints, comments, and actions taken.
• Verify customer identities and adhere to SOX Controls.
• Perform other related duties as required and assigned.

Qualifications

• Bilingual (English/Spanish) with at least 90% English proficiency required.
• High school diploma or GED.
• At least 1 year of experience in a call center or custom...