Call Center Representative

RSD Human Resource Management Consultancy is seeking a candidate for a call center position.

Job Description

Handle incoming customer calls and provide assistance based on their inquiries. Maintain a high level of customer satisfaction through effective communication. Document and report customer feedback for service improvement. Assist in resolving product or service issues in a timely manner. Collaborate with team members to enhance service delivery.

Benefits

Performance Bonus, Anniversary Gifts, Holiday Gifts, Incentives, HMO, Company Equipment, Free Meals

Requirements

• Bachelor’s degree in a relevant field preferred.
• Entry-level (0–2 years) of experience.
• Strong command of English language, excellent customer service skills, and familiarity with call center operations.
• Empathetic, patient, and able to handle challenging situations calmly.
• Ability to follow scripts and protocols while offer...