Full-time
Call Center Head
Posted by Hammerjack Pty Ltd • , , Philippines, , , Philippines, Philippines
About the Role
Job Functions
- Team Leadership and Development
- Performance Management
- Quality Assurance and Process Improvement
Job Requirements
- Bachelor's degree in business administration, Management, or related field. Advanced degree preferred.
- Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
- Proven track record of managing multiple teams with different objectives (sales, service, support)
- Proficiency in call center management software and reporting tools.
- Strong understanding of CRM systems and their application in call center operations.
- Advanced Excel skills for data analysis and reporting
- Knowledge of workforce management and scheduling software.
Ready to Apply?
Submit your application today and take the next step in your career journey with Hammerjack Pty Ltd.
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