Call Center Agent (Remote)

About Valatam

We’re Valatam,a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the period, proof that great work starts with great people.

About the Role

We’re looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100 % remote, full-time position (Monday – Friday, 9 am – 5 pm EST) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.

Key Responsibilities

• Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
• Follow up on cancellations and attempt to reschedule services.
• Provide accurate information about products and processes.
• Handle inquiries and concerns to ensure customer satisfaction.
• Contact existing customers to provide u...