Business Systems Lead (Agent and Channel Experience)

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Responsibilities

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success.
• Set technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
• Collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
• Act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
• Maintain and support the developed integrations between Salesforce and core systems (Snowflake, Amazo...