Full-time

Business Support Supervisor

Posted by Minor Hotels • Bangkok, Bangkok, Thailand

📍 Bangkok, Bangkok 🕒 February 28, 2026

About the Role

Job Description

As part of the expansion of Minor Hotels, Centralizing room reservation sales is a strategic move in gaining competitive advantage and resource planning. The role will serve the needs of the business, our guests and our colleagues by developing and implementing key reservations strategies to maximize the revenue and profit production of the Minor Hotels.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

  • Understand and experience of Customer Service Agent and/or Business Support Agent on how Customer Contact Centre operates.
  • Comprehend and handle Best Rate Guarantee for all claims as per Minor Hotels standard.
  • Analyse and process Rate Parity requests in timely manner.
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