Business Process Senior Associate

We’re looking for a Business Process Senior Associate to join our Insurance Operations at MBPS. In this role, you are responsible for the planning, administering, executing, and communicating information in a non-voice environment to support insurance policy services, claims processing and underwriting in an insurance outsourcing domain. This role maintains and updates records and databases in accordance with prescribed formats and system requirements.

Position Responsibilities:

• Review and validate New issue requests, communicate inquiries and additional information to CSS.
• Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
• Collaborate with other Manulife teams to complete set-up request
• Initiate billing, publications and ID printing and coordinates mailing instructions to courier
• Perform quality assurance to ensure set-up accuracy