Business Process Optimization Lead

About The Role

The Business Process Optimization Lead is the Work Extractor. Their primary goal is to eliminate the Management Burden that causes busy clients to go MIA. You don't wait for instructions; you hunt for work. By performing digital audits, leading live shadowing sessions, and collaborating with the office-based Bench, you transform a client’s messy daily routine into a streamlined, delegated machine within 48 hours of sign‑up.

Key Responsibilities

• Live Work Extraction & Shadowing
• The 15‑Minute Shadow: Lead high‑intensity onboarding calls where you watch the client work via screen‑share. You narrate the logic while a Bench VA live‑scribes the SOP in real‑time.
• The Reverse Interview: Instead of asking What do you want to delegate?, you ask What is the one task making you want to quit your job? to identify immediate pain points.
• Process Decomposition: Translate brain‑dumps and messy screen recordings into cl...