Business Intelligence Associate - SG SPayLater (Fresh Graduates Welcome)

About The Team

This role primarily supports SG SPayLater’s Operations, including Collections, Quality Assurance (QA), and Customer Service (CS), through data‑driven analysis and operational execution. Secondary focus is on supporting Product Management and Business Intelligence for product enhancements and performance monitoring.

Job Description

Operational Analytics & Daily Business Support (Primary)

• Conduct in-depth data analysis to support:
  • SG SPayLater operations performance
  • Collections strategy and effectiveness
  • QA checks on processes and case handling
  • Customer Service performance (e.g. SLAs, handling quality, pain points)
• Build and maintain reports and dashboards for:
  • SPL Ops KPIs
  • Collections metrics (e.g. DPD, cure rates, contact effectiveness)
  • QA scoring and trend monitoring
  • CS metrics (e.g. FCR, E2E, FRD, CSAT, complain...